Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions to Nidhi Cloud, a software-as-a-service product of Shronix Technology Private Limited. By subscribing, you agree to this policy together with our Terms & Conditions.

1.Free trial

We offer a 14-day free trial so you can evaluate Nidhi Cloud before paying. No charge is made during the trial, and no payment details are required to start it. We encourage you to fully test the Service during this period.

2.Subscription & billing

• Subscriptions are billed in advance for the selected billing period (monthly or yearly). All prices are in Indian Rupees (INR) and are shown on our Pricing page.
• Payment is collected securely through our authorised payment gateway. Access to paid features is activated immediately upon successful payment.
• Multi-month and annual plans may be offered at a discount, as displayed at the time of purchase.

3.Renewals

Subscriptions renew for successive billing periods so your service continues without interruption. We send renewal reminders before expiry. You are responsible for renewing on time; if a subscription lapses, access to paid features may be suspended until renewal is completed.

4.Cancellation

• You may cancel your subscription at any time from your account, or by writing to shronixt@gmail.com.
• On cancellation, your plan remains active until the end of the current paid billing period. It will not renew thereafter, and no further charges will be made.
• Cancellation does not, by itself, trigger a refund of fees already paid for the current period, except as set out in Section 5.

5.Refunds

Because Nidhi Cloud is a digital service that is provisioned and made available to you immediately, fees are generally non-refundable once the billing period has begun. However, we want you to be satisfied, so the following applies:

• 7-day money-back on first paid subscription: if you are not satisfied with your first paid subscription, you may request a full refund within 7 days of the initial payment, provided the Service has not been substantially used or misused. This does not apply to renewals.
• Service failure: if the Service is materially unavailable due to a fault attributable solely to us and we are unable to resolve it within a reasonable time, you may be eligible for a pro-rata refund for the affected period, at our reasonable discretion.
• Duplicate or erroneous charges: any duplicate charge or charge made in error will be refunded in full upon verification.

6.How to request a refund

To request a refund, email shronixt@gmail.com from your registered email address with your company name, subdomain, payment reference/order ID and the reason for the request.

7.Refund processing & timelines

• Approved refunds are processed to the original payment method used for the transaction.
• We initiate approved refunds within 5–7 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to reflect in your account.
• Any payment-gateway or transaction fees, where non-recoverable, may be deducted from the refunded amount where permitted by law.

8.Contact